# Payment-trouble issue share (published CFPB mortgage complaints nationwide) | PIER20 benchmarks

What does Payment-trouble issue share (published CFPB mortgage complaints nationwide) show?

Payment-trouble issue share (published CFPB mortgage complaints nationwide) is a source-faithful PIER20 calculation from CFPB data. Scope: Trouble-during-payment-process complaints within published Mortgage complaints in the nationwide CFPB Consumer Complaint Database for each complete received-date month. It follows the published eligibility, denominator, missing-value, revision and coverage rules in the Phase 1 computation contract.

As of **July 2026**, the latest reading is **47.94%**. That is down 3.1 pp over the past year and below its long-run median of 49.93%.

## Summary statistics (full history)

| Series | First | Latest | Min | Max |
|---|---|---|---|---|
| PIER20 calculation: Payment-trouble issue share (published CFPB mortgage complaints nationwide) | 44.83 | 47.94 | 42.05 | 58.58 |

## Last 24 readings

| Date | PIER20 calculation: Payment-trouble issue share (published CFPB mortgage complaints nationwide) |
|---|---|
| Aug 2024 | 51.05 |
| Sep 2024 | 54.69 |
| Oct 2024 | 53.34 |
| Nov 2024 | 55.56 |
| Dec 2024 | 57.85 |
| Jan 2025 | 55.72 |
| Feb 2025 | 58.10 |
| Mar 2025 | 55.21 |
| Apr 2025 | 53.52 |
| May 2025 | 50.33 |
| Jun 2025 | 49.34 |
| Jul 2025 | 50.99 |
| Aug 2025 | 48.92 |
| Sep 2025 | 48.44 |
| Oct 2025 | 48.88 |
| Nov 2025 | 49.07 |
| Dec 2025 | 49.45 |
| Jan 2026 | 47.28 |
| Feb 2026 | 49.49 |
| Mar 2026 | 50.88 |
| Apr 2026 | 48.45 |
| May 2026 | 48.33 |
| Jun 2026 | 49.88 |
| Jul 2026 | 47.94 |

## Frequently asked questions

**What is the current payment-trouble issue share (published CFPB mortgage complaints nationwide)?**

As of July 2026, the latest reading is 47.94%. That is down 3.1 pp over the past year and below its long-run median of 49.93%.

**How often is this benchmark updated?**

This benchmark is built on monthly data. The page is refreshed when the source publishes new observations; the freshness block below the chart shows the exact data-through date and when PIER20 last fetched the file.

**What data sources does this chart use?**

The chart is built from PIER20 calculation: Payment-trouble issue share (published CFPB mortgage complaints nationwide), sourced from the Consumer Financial Protection Bureau (CFPB).

## Methodology

- Formula: 100 × Trouble-during-payment-process complaints / Mortgage complaints
- Frequency: Monthly
- Sources: PIER20 calculation: Payment-trouble issue share (published CFPB mortgage complaints nationwide) (CFPB-05) https://www.consumerfinance.gov/data-research/consumer-complaints/. Data via the Consumer Financial Protection Bureau (CFPB).
- Data through: July 2026
- Last refreshed: 12 Aug 2026

Full interactive chart: https://pier20.com/benchmarks/phase1-cfpb-05
Disclaimer: research software output, not investment advice.