# Timely-response rate (published CFPB complaints nationwide) | PIER20 benchmarks

What does Timely-response rate (published CFPB complaints nationwide) show?

Timely-response rate (published CFPB complaints nationwide) is a source-faithful PIER20 calculation from CFPB data. Scope: Complaints with a reported Yes or No timely-response status in the nationwide CFPB Consumer Complaint Database for each complete received-date month. It follows the published eligibility, denominator, missing-value, revision and coverage rules in the Phase 1 computation contract.

As of **July 2026**, the latest reading is **99.82%**. That is up 0.3 pp over the past year and above its long-run median of 99.53%.

## Summary statistics (full history)

| Series | First | Latest | Min | Max |
|---|---|---|---|---|
| PIER20 calculation: Timely-response rate (published CFPB complaints nationwide) | 98.48 | 99.82 | 98.48 | 99.82 |

## Last 24 readings

| Date | PIER20 calculation: Timely-response rate (published CFPB complaints nationwide) |
|---|---|
| Aug 2024 | 99.74 |
| Sep 2024 | 99.75 |
| Oct 2024 | 99.77 |
| Nov 2024 | 99.75 |
| Dec 2024 | 99.78 |
| Jan 2025 | 99.66 |
| Feb 2025 | 99.58 |
| Mar 2025 | 99.31 |
| Apr 2025 | 99.37 |
| May 2025 | 99.46 |
| Jun 2025 | 99.48 |
| Jul 2025 | 99.57 |
| Aug 2025 | 99.60 |
| Sep 2025 | 99.66 |
| Oct 2025 | 99.69 |
| Nov 2025 | 99.59 |
| Dec 2025 | 99.52 |
| Jan 2026 | 99.48 |
| Feb 2026 | 99.52 |
| Mar 2026 | 99.52 |
| Apr 2026 | 99.48 |
| May 2026 | 99.48 |
| Jun 2026 | 99.62 |
| Jul 2026 | 99.82 |

## Frequently asked questions

**What is the current timely-response rate (published CFPB complaints nationwide)?**

As of July 2026, the latest reading is 99.82%. That is up 0.3 pp over the past year and above its long-run median of 99.53%.

**How often is this benchmark updated?**

This benchmark is built on monthly data. The page is refreshed when the source publishes new observations; the freshness block below the chart shows the exact data-through date and when PIER20 last fetched the file.

**What data sources does this chart use?**

The chart is built from PIER20 calculation: Timely-response rate (published CFPB complaints nationwide), sourced from the Consumer Financial Protection Bureau (CFPB).

## Methodology

- Formula: 100 × timely Yes / (timely Yes + timely No)
- Frequency: Monthly
- Sources: PIER20 calculation: Timely-response rate (published CFPB complaints nationwide) (CFPB-08) https://www.consumerfinance.gov/data-research/consumer-complaints/. Data via the Consumer Financial Protection Bureau (CFPB).
- Data through: July 2026
- Last refreshed: 12 Aug 2026

Full interactive chart: https://pier20.com/benchmarks/phase1-cfpb-08
Disclaimer: research software output, not investment advice.