# Closed-with-explanation share (eligible published CFPB complaints nationwide) | PIER20 benchmarks

What does Closed-with-explanation share (eligible published CFPB complaints nationwide) show?

Closed-with-explanation share (eligible published CFPB complaints nationwide) is a source-faithful PIER20 calculation from CFPB data. Scope: Published nationwide CFPB complaints with an eligible final company response; In progress and null responses are excluded. It follows the published eligibility, denominator, missing-value, revision and coverage rules in the Phase 1 computation contract.

As of **July 2026**, the latest reading is **78.69%**. That is up 25.3 pp over the past year and above its long-run median of 63.12%.

## Summary statistics (full history)

| Series | First | Latest | Min | Max |
|---|---|---|---|---|
| PIER20 calculation: Closed-with-explanation share (eligible published CFPB complaints nationwide) | 90.49 | 78.69 | 43.60 | 90.49 |

## Last 24 readings

| Date | PIER20 calculation: Closed-with-explanation share (eligible published CFPB complaints nationwide) |
|---|---|
| Aug 2024 | 50.98 |
| Sep 2024 | 51.77 |
| Oct 2024 | 51.90 |
| Nov 2024 | 51.21 |
| Dec 2024 | 52.41 |
| Jan 2025 | 60.31 |
| Feb 2025 | 53.33 |
| Mar 2025 | 50.71 |
| Apr 2025 | 51.30 |
| May 2025 | 52.69 |
| Jun 2025 | 51.51 |
| Jul 2025 | 53.44 |
| Aug 2025 | 67.69 |
| Sep 2025 | 65.23 |
| Oct 2025 | 63.85 |
| Nov 2025 | 62.19 |
| Dec 2025 | 64.52 |
| Jan 2026 | 63.72 |
| Feb 2026 | 70.10 |
| Mar 2026 | 73.38 |
| Apr 2026 | 75.27 |
| May 2026 | 72.28 |
| Jun 2026 | 65.40 |
| Jul 2026 | 78.69 |

## Frequently asked questions

**What is the current closed-with-explanation share (eligible published CFPB complaints nationwide)?**

As of July 2026, the latest reading is 78.69%. That is up 25.3 pp over the past year and above its long-run median of 63.12%.

**How often is this benchmark updated?**

This benchmark is built on monthly data. The page is refreshed when the source publishes new observations; the freshness block below the chart shows the exact data-through date and when PIER20 last fetched the file.

**What data sources does this chart use?**

The chart is built from PIER20 calculation: Closed-with-explanation share (eligible published CFPB complaints nationwide), sourced from the Consumer Financial Protection Bureau (CFPB).

## Methodology

- Formula: 100 × Closed-with-explanation count / eligible final-response count
- Frequency: Monthly
- Sources: PIER20 calculation: Closed-with-explanation share (eligible published CFPB complaints nationwide) (CFPB-09) https://www.consumerfinance.gov/data-research/consumer-complaints/. Data via the Consumer Financial Protection Bureau (CFPB).
- Data through: July 2026
- Last refreshed: 12 Aug 2026

Full interactive chart: https://pier20.com/benchmarks/phase1-cfpb-09
Disclaimer: research software output, not investment advice.