Timely-response rate (published CFPB complaints nationwide)
Timely-response rate (published CFPB complaints nationwide) is a source-faithful PIER20 calculation from CFPB data. Scope: Complaints with a reported Yes or No timely-response status in the nationwide CFPB Consumer Complaint Database for each complete received-date month. It follows the published eligibility, denominator, missing-value, revision and coverage rules in the Phase 1 computation contract.
- Latest
- 99.82
- 1Y change
- +0.3%
- vs median
- +0.3%
- Percentile
- 100th
- High in available history
- 99.82
| Series | First | Latest | Min | Max |
|---|---|---|---|---|
| PIER20 calculation: Timely-response rate (published CFPB complaints nationwide) | 98.48 | 99.82 | 98.48 | 99.82 |
Published complaints are not verified findings or a representative statistical sample; interpret volume with exposure or market-share context; recent periods omit complaints still awaiting publication.
How this is calculated
100 × timely Yes / (timely Yes + timely No)100 × timely Yes / (timely Yes + timely No). Scope: Complaints with a reported Yes or No timely-response status in the nationwide CFPB Consumer Complaint Database for each complete received-date month. Source: CFPB. Complaints are consumer-submitted reports, not verified findings or a representative sample; compare volume with market exposure. Source period, last checked, dataset vintage, units, revision status, coverage and formula version are recorded in the derived artifact.
As of July 2026, the latest reading is 99.82%. That is up 0.3 pp over the past year and above its long-run median of 99.53%.
Frequently asked questions
3 answersWhat is the current timely-response rate (published CFPB complaints nationwide)?
As of July 2026, the latest reading is 99.82%. That is up 0.3 pp over the past year and above its long-run median of 99.53%.
How often is this benchmark updated?
This benchmark is built on monthly data. The page is refreshed when the source publishes new observations; the freshness block below the chart shows the exact data-through date and when PIER20 last fetched the file.
What data sources does this chart use?
The chart is built from PIER20 calculation: Timely-response rate (published CFPB complaints nationwide), sourced from the Consumer Financial Protection Bureau (CFPB).