Closed-with-explanation share (eligible published CFPB complaints nationwide)
Closed-with-explanation share (eligible published CFPB complaints nationwide) is a source-faithful PIER20 calculation from CFPB data. Scope: Published nationwide CFPB complaints with an eligible final company response; In progress and null responses are excluded. It follows the published eligibility, denominator, missing-value, revision and coverage rules in the Phase 1 computation contract.
- Latest
- 78.69
- 1Y change
- +47.3%
- vs median
- +24.7%
- Percentile
- 93rd
- High in available history
- 90.49
| Series | First | Latest | Min | Max |
|---|---|---|---|---|
| PIER20 calculation: Closed-with-explanation share (eligible published CFPB complaints nationwide) | 90.49 | 78.69 | 43.60 | 90.49 |
Published complaints are not verified findings or a representative statistical sample; interpret volume with exposure or market-share context; recent periods omit complaints still awaiting publication.
How this is calculated
100 × Closed-with-explanation count / eligible final-response count100 × Closed-with-explanation count / eligible final-response count. Scope: Published nationwide CFPB complaints with an eligible final company response; In progress and null responses are excluded. Source: CFPB. Complaints are consumer-submitted reports, not verified findings or a representative sample; compare volume with market exposure. Source period, last checked, dataset vintage, units, revision status, coverage and formula version are recorded in the derived artifact.
As of July 2026, the latest reading is 78.69%. That is up 25.3 pp over the past year and above its long-run median of 63.12%.
Frequently asked questions
3 answersWhat is the current closed-with-explanation share (eligible published CFPB complaints nationwide)?
As of July 2026, the latest reading is 78.69%. That is up 25.3 pp over the past year and above its long-run median of 63.12%.
How often is this benchmark updated?
This benchmark is built on monthly data. The page is refreshed when the source publishes new observations; the freshness block below the chart shows the exact data-through date and when PIER20 last fetched the file.
What data sources does this chart use?
The chart is built from PIER20 calculation: Closed-with-explanation share (eligible published CFPB complaints nationwide), sourced from the Consumer Financial Protection Bureau (CFPB).